Shipping & Delivery

PLEASE NOTE: Due to high parcel volumes, our couriers cannot guarantee a Next Day service.  However we will endeavour to process your order as soon as possible, and aim to dispatch orders placed before 2pm Monday-Friday on the same day.


Last orders for delivery in time for Christmas must be made by 1pm Monday 18th December when ordering with Standard Delivery, or by 12pm Thursday 21st December when ordering with Next Day Delivery.

Any orders received after this will be dispatched on the next available shipping date, which is Thursday 28th December (date of receipt will depend on type of shipping purchased). Orders placed between 12pm Thursday 21st December and 1pm on Thursday 28th December will be dispatched on the 28th of December. After this we will still be taking orders online, but they will not be shipped until our warehouse reopens fully on Tuesday 2nd January 2024.

Last Christmas posting dates for orders placed on this website:

Express Delivery*12pm Thursday 21st December
Standard Delivery2pm Monday 18th December
Overseas/International DeliveryAs early as 14th December depending on country/location. Please contact us to check if unsure.
Normal Service ResumesTuesday 2nd January 2024

*Our Express Delivery is a Next Working Day delivery service (excluding weekends), but we can never guarantee this.

Additional Info:

From experience, due to the volume of parcels being handled at this time of the year, there may be delays to some deliveries in the run up to Christmas and particularly on Christmas Eve. Tracking details will be supplied on request (before we close for Christmas) so that you can contact our courier directly wherever possible. If you require any assistance please email Please note this email is only monitored between 9am to 5pm from Monday to Friday.


Our website will be open 24/7 to take orders but our office will be closed from 22nd December for the Christmas holiday until Tuesday 2nd January 2024, except for *Thursday 28th December*

*Please call on the morning of 28th December, as soon as possible to ensure we have enough time to respond to your query.

Delivery Charges

Postage is FREE on orders over £40 and £6.50 on orders under £40 to all UK addresses excluding the Channel Islands.* The charge for next working day delivery is £9.50.

*Please see below for more details.

Courier Information

If your order is shipped to you by DPD their normal delivery times are between 8.30 am & 6 pm Monday to Friday. However, at busy times (normally Christmas) they may deliver your order to you later in the evening . You cannot select a delivery time, but you can opt to have the parcel left in a safe place or with a neighbour of your choosing. Please be aware that once your order has been consigned to the courier that it is not possible to change the delivery address (normally after 2pm on the next working day after your order (which may be the same day).

All our services aim to deliver your goods to you within 3 working days from dispatch, although from time to time delivery of both UK and International orders may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand.

International Deliveries

International deliveries are sent via DHL on a 3 working day tracked service.

We cannot deliver to a small selection of locations around the world, but overall we are able to deliver to most destinations.

The cost of shipping to you will will be calculated on the checkout pages prior to confirming your order. The cost will depend on the weight, size and quantity of the goods ordered in addition to the location of the delivery address. We do not make any profit on the cost of shipping goods to you and are therefore unable to offer discounted delivery charges.

Delivery Times
Normally overseas shipping takes 3 working days from the date of dispatch. Dispatch will be made on the same working day if your order is received by 2 pm GMT (Greenwich Mean Time).

Any delays in delivery are typically due to external factors such as issues with delivery, but we will assist you with locating goods if needed. Please email us at: and we will respond to you as soon as possible. Furthermore, Customs may inspect goods prior to delivery. In order to avoid any further delays, please provide a valid recipient telephone number – this number may be required by local customs and delivery agents.

International deliveries may be subject to import duties, taxes and fees. For orders placed on our website, we make every effort to include the applicable duty and tax, however there may be additional local duties and taxes that you may need to pay in order to receive the goods. Please check DHL’s website for further information –

*The Channel Islands: This is classed as an overseas delivery by our UK Courier DPD, and will be sent via our International Courier, DHL. When sending to these locations please select the island name as the Country in the drop-down menu (i.e. Jersey, Guernsey) as there is an additional charge involved & we cannot send through Royal Mail. Any orders where this has not been done will not be accepted.

Additional Information
Russia: Our International courier, DHL, are unable to deliver goods to a domestic or PO BOX address in Russia, only a commercial property. If you need to ship to Russia, then please provide a business address.

Shipping Policy

When we refer to ‘Working Day’ or ‘Next Working Day’ our definition of a working day is Monday to Friday inclusive. Whilst we accept that not all people work a Monday to Friday week, this is how the postal and courier companies we work with define it and we do too.

Standard delivery: Your order will be shipped by our designated Courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order delivered to you within 3 working days of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekends or Bank holidays either. We try to keep postage to the lowest charge possible but with a good service.

Next day delivery: Your order will be shipped by our designated courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order to you within 1 working day of dispatch. We do not dispatch parcels at weekends or bank holidays, and orders will not arrive on weekends or bank holidays either. We try to keep postage to the lowest charge possible but with a good service.

There may be times when deliveries are delayed due to reasons beyond our control however, we will keep you informed at all times if there is an unexpected delay to your order.