Shipping & Delivery

2022 CHRISTMAS SHIPPING DATES:

Last orders for delivery in time for Christmas (delivery Christmas Eve) must be made by 2pm Monday 19th December when ordering with Standard Delivery, or by 12pm Thursday 22nd December when ordering with Next Day Delivery.

Any orders received after this will be dispatched on the next available shipping date, which is Wednesday 28th December (date of receipt will depend on type of shipping purchased): Orders placed between 12pm Thursday 22nd December and 2pm Wednesday 28th December will be dispatched on the 28th of December. After this we will still be taking orders online, but they will not be shipped until our warehouse reopens fully on Tuesday 3rd January 2023.

Last Christmas posting dates for orders placed on this website:

SERVICELAST ORDERS TO BE RECEIVED BY
Express Delivery*12pm Thursday 22nd December 2022
Standard Delivery2pm Monday 19th December 2022
Overseas/International DeliveryAs early as 15th December depending on country/location. Please contact us to check if unsure.
Normal Service ResumesTuesday 3rd January 2023

*Our Express Delivery is a Next Working Day delivery service, but we can never guarantee this.

Additional Info:

NO PARCELS WILL BE SENT OUT ON CHRISTMAS EVE.

From experience, due to the volume of parcels being handled at this time of the year, we would anticipate delays to deliveries expected in the run up to Christmas and particularly on Christmas Eve. Tracking details will be supplied on request for you (before we close for Christmas) for you to contact our courier directly where-ever possible. If you need any assistance please provide your order number and surname in an email to boutique@houseofmarbles.com.

ONLINE SHOP CHRISTMAS OPENING HOURS 2022

DATEOPENING HOURS
22nd December 2022Open as normal (last posting date) *
23rd December 2022CLOSED
Christmas Eve (24th December 2022)CLOSED
Christmas Day (25th December 2022)CLOSED
Boxing Day (26th December 2022)BANK HOLIDAY- CLOSED
Tuesday 27th December 2022BANK HOLIDAY – CLOSED
Wednesday 28th December 2022Posting date between Christmas & New Year Open for queries*
Thursday 29th DecemberCLOSED
Friday 30th DecemberCLOSED
New Year’s Eve (31st December 2022)WEEKEND – CLOSED
New Year’s Day (1st January 2023)WEEKEND – CLOSED
Monday 2nd January 2023BANK HOLIDAY- CLOSED
Tuesday 3rd January 2023Open & back to normal

*The office will not be covered until 5 pm on these dates. Please call in the morning to enquire about any missing parcels, as soon as possible to ensure we have enough time to be able to respond to your query.

COVID-19 UPDATE:

WE ARE CONTINUING TO SEND GOODS ON ALL NORMAL WORKING DAYS SO YOU SHOULD SEE NO INTERRUPTION TO YOUR NORMAL SERVICE DURING THIS TIME .

There may still be some delays to deliveries, due to issues with couriers being unable to deliver or relating to local rules. If you have any queries regarding your order please email us at: boutique@houseofmarbles.com. This email is monitored during normal office hours.

Please be patient – we promise we are doing everything we can to get your items to you in good time. While many staff are working reduced hours, we are working hard to keep disruptions to a minimum.

Delivery Charges

Postage is FREE on orders over £40 and £4.95 on orders under £40 to all UK addresses excluding the Channel Islands.* The charge for next working day delivery is £5.95.

*Please see below for more details.

Courier Information

If your order is shipped to you by DPD their normal delivery times are between 8.30 am & 6 pm Monday to Friday. However, at busy times (normally Christmas) they may deliver your order to you later in the evening . You cannot select a delivery time, but you can opt to have the parcel left in a safe place or with a neighbour of your choosing. Please be aware that once your order has been consigned to the courier that it is not possible to change the delivery address (normally after 3pm on the next working day after your order (which may be the same day).

All our services aim to deliver your goods to you within 3 working days from dispatch, although from time to time delivery of both UK and International orders may be delayed due to situations beyond our control, for example: Customs delays, adverse weather conditions or increase in demand.

International Deliveries

International deliveries are sent via DHL on a 3 working day tracked service.

We cannot deliver to a small selection of locations around the world, but overall we are able to deliver to most destinations.

Pricing
The cost of shipping to you will will be calculated on the checkout pages prior to confirming your order. The cost will depend on the weight, size and quantity of the goods ordered in addition to the location of the delivery address. We do not make any profit on the cost of shipping goods to you and are therefore unable to offer discounted delivery charges.

Delivery Times
Normally overseas shipping takes 3 working days from the date of dispatch. Dispatch will be made on the same working day if your order is received by 2 pm GMT (Greenwich Mean Time).

Any delays in delivery are typically due to external factors such as issues with delivery, but we will assist you with locating goods if needed. Please email us at: boutique@houseofmarbles.com and we will respond to you as soon as possible. Furthermore, Customs may inspect goods prior to delivery. In order to avoid any further delays, please provide a valid recipient telephone number – this number may be required by local customs and delivery agents.

International deliveries may be subject to import duties, taxes and fees. For orders placed on our website, we make every effort to include the applicable duty and tax, however there may be additional local duties and taxes that you may need to pay in order to receive the goods. Please check DHL’s website for further information – https://parcel.dhl.co.uk/

*The Channel Islands: This is classed as an overseas delivery by our UK Courier DPD, and will be sent via our International Courier, DHL. When sending to these locations please select the island name as the Country in the drop-down menu (i.e. Jersey, Guernsey) as there is an additional charge involved & we cannot send through Royal Mail. Any orders where this has not been done will not be accepted.

Additional Information
Russia: Our International courier, DHL, are unable to deliver goods to a domestic or PO BOX address in Russia, only a commercial property. If you need to ship to Russia, then please provide a business address.

Shipping Policy

When we refer to ‘Working Day’ or ‘Next Working Day’ our definition of a working day is Monday to Friday inclusive, a weekday! Whilst we accept that not all people work a Monday to Friday week, this is how the postal and courier companies we work with define it and we do too.

Standard delivery: Your order will be shipped by our designated Courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order delivered to you within 3 working days of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

Next day delivery: Your order will be shipped by our designated courier at 2.30 pm on the next working day after your order is placed (or on the same day if your order is received before 2 pm). We expect to have your order to you within 1 working day of dispatch. We do not send parcels over the weekend or on bank holidays, and orders will not arrive on weekend or Bank holiday days either. We try to keep postage to the lowest charge possible but with a good service.

There may be times when deliveries are delayed due to reasons beyond our control however, we will keep you informed at all times if there is an unexpected delay to your order.